HELP CENTRE
How can we help?
Can I change my order?
We do our best to process orders straight away. Get in touch as soon as possible if you want to change something.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped yet. Please contact us as soon as possible.
What is your shipping policy?
Order before 23:00 on working days and it arrives the next day. As soon as your parcel is on its way you receive a track & trace by email. Delivery usually takes 1 to 2 working days.
Shipping is free from € 50.
What is your return policy?
You have 14 days to change your mind: you can return within 14 days of receipt. If you choose a credit note, returning is free of charge. If you want the amount refunded to your original payment method, the return postage is at the customer's expense.
Returns must always be registered through this website, otherwise we cannot process them.
Hygiene products can be excluded from the right of return.
How do I request a return?
Register your return on our returns page. That is the only route: without a registered return we cannot process it or refund the amount.
You will then receive a return label and instructions. Questions? Email info@zabihair.com with your order number.
Return address: Zabi Hair, Bosbeemd 3, 5741 TR Beek en Donk, the Netherlands.
When is returning free of charge?
Returning is free of charge when you choose to be refunded as Zabi Hair store credit. You then receive a free return label through our returns page.
If you choose a refund to your original payment method, the direct return costs are at your own expense.
What counts as a hygiene product?
Hygiene products are brushes, balms, shampoos, conditioners, bottles and packaging whose seal has been broken and which have been used.
These can be excluded from the right of return.
Are the products safe?
Yes, all our products are dermatologically tested and free from harmful substances.
Can I use the products daily?
Yes, our products are safe for daily use.
Are the products suitable for coloured hair?
Yes, our formulas are very gentle and help protect coloured hair from fading.
Do Zabi Hair products contain parabens?
No, our products are free from parabens and sulphates.
Where can I buy Zabi Hair products?
You can order our products directly from this webshop, or find them at selected salons.
Can I stock Zabi Hair products in my salon?
Yes! Get in touch with us about salon partnerships and wholesale pricing.
Question not answered?
Our team is happy to help, usually within one working day.