HELP CENTRE
How can we help?
Can I change my order?
We do our best to process orders straight away. Get in touch as soon as possible if you want to change something.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped yet. Please contact us as soon as possible.
What is your shipping policy?
Order before 23:00 on working days and it arrives the next day. As soon as your parcel is on its way you receive a track & trace by email. Delivery usually takes 1 to 2 working days.
Shipping is free from € 50.
What is your return policy?
30 days to change your mind: you can return within 30 days of receipt, free of charge.
How do I request a return?
Register your return on our returns page. That is the only route: without a registered return we cannot process it or refund the amount.
You will then receive a return label and instructions. Questions? Email info@zabihair.com with your order number.
Return address: Zabi Hair, Bosbeemd 3, 5741 TR Beek en Donk, the Netherlands.
Are the products safe?
Yes, all our products are dermatologically tested and free from harmful substances.
Can I use the products daily?
Yes, our products are safe for daily use.
Are the products suitable for coloured hair?
Yes, our formulas are very gentle and help protect coloured hair from fading.
Do Zabi Hair products contain parabens?
No, our products are free from parabens and sulphates.
Where can I buy Zabi Hair products?
You can order our products directly from this webshop, or find them at selected salons.
Can I stock Zabi Hair products in my salon?
Yes! Get in touch with us about salon partnerships and wholesale pricing.
Question not answered?
Our team is happy to help, usually within one working day.